This article was previously published under Q321923
This article has been archived. It is offered "as is" and will no longer be updated.
After you install the preview edition of Morpheus version 220.127.116.11, you may receive the following error message:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
NOTE: This issue is most likely to occur when you click a link in an e-mail message, or when you paste a URL in to the Address bar of Internet Explorer.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
App name App version Module name Module version Offset ---------------------------------------------------------------- iexplore.exe 6.0.2600.0 bpboh.dll 18.104.22.168 00002d1b iexplore.exe 6.0.2600.0 bpboh.dll 22.214.171.124 000046c0
This issue may occur if you have installed the Wurld Media version of the Bpboh.dll file that is included with the preview edition of Morpheus version 126.96.36.199. When you start Internet Explorer, the Wurld Media version of the Bpboh.dll file starts and attaches itself to Internet Explorer. After this occurs, the Bpboh.dll file tries to redirect you to Web sites other than the ones you select when you are trying to visit Web sites.
To resolve this issue, contact the manufacturer of the program you installed that includes the Wurld Media version of the Bpboh.dll file to inquire about the availability of a fix for this issue. If you obtained the Wurld Media version of the Bpboh.dll file when you installed Morpheus, please visit the following Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To try to work around this issue, use any of the following methods.
Turn off all third-party browser helper objects to prevent the Bpboh.dll file and other similar browser helper objects from attaching to Internet Explorer. Note that you can turn this feature on again in the future. For additional information about how to turn off third-party browser helper objects, click the article number below to view the article in the Microsoft Knowledge Base:
298931 How to Disable Third-Party Tool Bands and Browser Helper Objects
Use the following steps to unregister the Bpboh.dll file and rename it.
NOTE: These steps assume that Bpboh.dll is located in your Windows folder at C:\Windows. Use Search to verify the location of Bpboh.dll and substitute the correct path instead of C:\Windows in these steps if the location differs.
Close all Internet Explorer windows and other programs.
Click Start, and then click Run.
Type regsvr32 /u C:\Windows\bpboh.dll, and then click OK.
You should receive the following message:
DLLUnregisterServer in bpboh.dll succeeded.
Click Start, and then click Run.
Type cmd (on Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP) or command (on Microsoft Windows 98 or Microsoft Windows Millennium Edition).
At the command prompt, type ren C:\Windows\bpboh.dll *.old, and then press ENTER.
Type exit to close the command prompt.NOTE: You may want to search for and manually remove any remaining references to the Bpboh.dll file from the registry.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Wurld Media or MusicCity.com, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z