This article was previously published under Q321933
This article has been archived. It is offered "as is" and will no longer be updated.
When you use the Security Configuration and Analysis snap-in in Microsoft Management Console (MMC), the list of services in the System Services folder may be empty.
An interactive user does not have Full Control permissions for all services. The minimum permissions that a user requires to view the list should be Read.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
To work around this problem, select a user to be responsible for configuring security on services. Grant that user Full Control permissions for all services. Make sure that the Everyone group has Read permissions and that the System account has Full Control permissions.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
The list of services may still be empty after you apply this hotfix if the interactive user does not have a minimum of Read permissions to all services. This behavior is by design. When you apply permissions for services, make sure that the Everyone group has Read permissions and that the System account has Full Control permissions. You can use additional permissions to control which users can start, stop, or configure services.
To set Read permissions for all services, use the Security Templates snap-in to create a template with the correct permissions for all services, and then apply the template to the computer by using the Security Configuration and Analysis snap-in. Or, you can use the Sc.exe tool (from the Microsoft Windows 2000 Resource Kit) with the /sdset switch to manually configure permissions for each service.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot