Article ID: 322215 - View products that this article applies to.
This article was previously published under Q322215
When you select a data source for a mail merge in Microsoft Word, you may receive an error message similar to the following:
As a result, you cannot perform the mail merge.
The operation could not be completed because of dialog or database engine failure. Please try again later.
This problem may occur if the Microsoft Data Access Component (MDAC) files on your computer are not the latest version.
For more information about the Microsoft Component Checker and how to use it to determine the MDAC version, click the following article number to view the article in the Microsoft Knowledge Base:
307255This problem may also occur if the the Microsoft Jet 4.0 OLE DB Provider is not registered.
(https://support.microsoft.com/kb/307255/ )Component Checker: Diagnose problems and reconfigure MDAC installations
To resolve this problem, use one of the following methods.
Method 1: Update the Microsoft Data Access Component (MDAC) filesUpdate the Microsoft Data Access Component (MDAC) files on your computer and then do a "Detect and Repair" operation in Word. To do this, follow these steps:
Method 2: Register the Microsoft Jet 4.0 OLE DB providerYou may be able to resolve the problem by reregistering the Microsoft Jet 4.0 OLE DB provider. To do this, follow these steps:
To work around this problem, use one of the following methods, as appropriate to your situation.
Method 1: Use Mail Merge HelperTo use Mail Merge Helper, follow these steps:
Method 2: Initiate the mail merge from Microsoft OutlookTo initiate the mail merge from Outlook, use the procedure in the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/320838/ )"The operation could not be completed because of dialog or database engine failure" error message if you use Outlook contacts for a mail merge
For more information about mail merge, click Microsoft Word Help on the Help menu, type mail merge in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
For more information about how to use Outlook Contacts in a Word mail merge, click the following article number to view the article in the Microsoft Knowledge Base:
294697For more information about how to set up mail-merge documents in Word, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/294697/ )How to use the Outlook Contacts List with mail merge in Word 2002
(https://support.microsoft.com/kb/290408/ )Frequently asked questions about mail merge in Word 2002
(https://support.microsoft.com/kb/294684/ )How to use the mail merge to create mailing labels in Word 2002
(https://support.microsoft.com/kb/294685/ )How to use mail merge to create envelopes in Word 2002
(https://support.microsoft.com/kb/294683/ )How to use mail merge to create form letters in Word 2002
Article ID: 322215 - Last Review: March 28, 2006 - Revision: 3.2