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Real Player May Cause an Error Message in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q322370
SYMPTOMS
When you try to use Real Player by RealNetworks, you may receive an error message that is similar to:
Real Player has encountered a problem and must be closed. We apologize for the inconvenience.
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that is similar to:
App name      App version  Module name  Module version  Offset----------------------------------------------------------------iexplore.exe  6.0.2600.0   unknown      0.0.0.0         62197910					
CAUSE
There are known compatibility issues with Real Player and Windows XP.
RESOLUTION
RealNetworks recommends that you install RealOne Player by RealNetworks. To obtain RealOne Player, visit the following RealNetworks Web site:
MORE INFORMATION
For additional information about RealNetworks, visit the following RealNetworks Web site:Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact RealNetworks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
real, networks, player
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Article ID: 322370 - Last Review: 06/01/2002 05:30:00 - Revision: 1.2

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbprb kbprod2web KB322370
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