Article ID: 322370 - View products that this article applies to.
This article was previously published under Q322370
When you try to use Real Player by RealNetworks, you may receive an error message that is similar to:
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that is similar to:
Real Player has encountered a problem and must be closed. We apologize for the inconvenience.
App name App version Module name Module version Offset ---------------------------------------------------------------- iexplore.exe 6.0.2600.0 unknown 0.0.0.0 62197910
There are known compatibility issues with Real Player and Windows XP.
RealNetworks recommends that you install RealOne Player by RealNetworks. To obtain RealOne Player, visit the following RealNetworks Web site:
For additional information about RealNetworks, visit the following RealNetworks Web site:
http://www.realnetworks.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact RealNetworks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Article ID: 322370 - Last Review: June 1, 2002 - Revision: 1.2