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Cannot Open a .pdf File with the File:// Protocol If the Address Contains a "#" Character

This article was previously published under Q322918
This article has been archived. It is offered "as is" and will no longer be updated.
If you try to open a link to a .pdf file, you may not be able to open the file. This problem may occur if the Web address (or URL) for the file uses the file:// protocol, and if the Web address contains a number sign (#). For example, the problem may occur with Web addresses that have the following format:
Internet Explorer does not split the location character from the file name in a Web address that uses the file:// protocol, has a location character, and has some specific extensions (such as .pdf).
To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
328548 How to Obtain the Latest Internet Explorer 6 Service Pack
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name   ------------------------------------------------------   14-Jun-2002  12:07  6.0.2718.400  391,168  Shlwapi.dll  				

To work around this problem, use the HTTP protocol instead of the file:// protocol.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Article ID: 322918 - Last Review: 12/07/2015 11:04:49 - Revision: 4.10

Microsoft Internet Explorer 6.0

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