You receive an error message when you select many Exchange 2000 recipients in Outlook 2000

This article was previously published under Q323537
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you select many addresses to send an e-mail message to, you receive one of the following error messages:
The operation failed.
The action could not be completed.
CAUSE
This problem may occur if Microsoft Outlook 2000 accesses a Global Address List on a Microsoft Exchange 2000 server when you do one of the following:
  1. Click To, to open the Select Names dialog box.
  2. Click the first name in the Names list, press and hold SHIFT, use the scroll bar to scroll down to the bottom of the Names list, and then click the last name in the list.
  1. Click To, to open the Select Names dialog box.
  2. Click the first name in the Names list, press and hold SHIFT, and then press PAGE DOWN to scroll down to the bottom of the Names list.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix

The English version of this hotfix is included in the Microsoft Outlook 2000 post-Service Pack 3 (SP3) hotfix that is described in the following Microsoft Knowledge Base article:

842312 Description of the Outlook 2000 post-Service Pack 3 hotfix package: May 20, 2004

The French version of this hotfix

The French version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date           Time  Version    Size       File name        -------------------------------------------------------   02-Aug-2002  02:26                  7,717,888  Outlook_admin.msp   02-Aug-2002  04:29                  2,670,592  Outlook.msp				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date           Time  Version    Size       File name        -------------------------------------------------------   14-Jun-2000  18:11  1.0.3.27           41,472  Bjablr32.dll        14-Jun-2000  18:12  3.2.0.27           61,952  Bjlog32.dll         08-Jan-2001  22:37  1.0.3.28           98,304  Bjsrch32.dll        17-Sep-2001  19:39  5.5.2655.46       709,904  Cdo.dll  (Microsoft Windows 95, 98, and Millennium Edition (Me))          17-Sep-2001  19:55  5.5.2655.46       812,304  Cdo.dll  (Microsoft Windows NT)   02-Dec-2001  03:00  9.0.0.5930        127,027  Contab32.dll   14-Jun-2000  18:14  1.0.3.27          183,808  Emablt32.dll        31-Aug-2000  20:43  5.5.3142.0        154,112  Emsabp32.dll   05-Oct-2001  11:33  5.5.3165.0        594,192  Emsmdb32.dll   02-Jun-2001  02:15  5.5.3159.0        131,344  Emsui32.dll   02-Jun-2000  11:45  9.0.0.4201         86,067  Envelope.dll        19-Dec-2001  00:19  5.5.3167.0        540,944  Exsec32.dll   05-Apr-2000  20:02  9.0.0.4005        192,561  Mimedir.dll         03-Apr-2002  01:04  5.5.3169.0        792,576  Msmapi32.dll (Windows NT)   03-Apr-2002  01:01  5.5.3169.0        623,104  Msmapi32.dll (Windows 95, 98, and Millennium Edition (Me))   07-Jun-2002  21:47  5.5.3171.0        602,384  Mspst32.dll (Windows NT)   07-Jun-2002  21:44  5.5.3171.0        528,656  Mspst32.dll (Windows 95, 98, and Millennium Edition (Me))   01-Feb-2000  02:26  9.0.0.3731        196,661  Oladd.fae   23-May-2000  16:20                    150,690  Olexchng.aw   30-May-2000  19:53                     26,643  Olsec9.chm   23-May-2000  00:35                    170,617  Olxchng9.chm   08-Feb-2001  18:17  5.5.3153.0        454,144  Omi9.dll   08-Feb-2001  18:21  5.5.3153.0        548,352  Omint.dll   06-Jun-2001  18:05                    129,024  Out2ksec.mst   23-Jul-2002  20:47  8.30.3173.0       782,608  Outex.dll           24-May-2000  00:19                    554,068  Outlhlp.aw   13-Jul-2002  00:31  9.0.0.6711      5,333,042  Outllib.dll         01-Sep-2001  01:02  9.0.0.5630      1,675,315  Outllibr.dll        23-Jul-2002  20:41  9.0.6718.0        368,691  Pstprx32.dll   21-Jun-2001  23:01  9.0.0.5421         73,772  Rm.dll              02-Jun-2000  12:30  9.0.0.4201         65,586  Sendto9.dll       				

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 323537 - Last Review: 01/11/2015 21:53:20 - Revision: 2.1

  • Microsoft Outlook 2000 Standard Edition
  • kbnosurvey kbarchive kberrmsg kbfix kbbug kbpending KB323537
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