Article ID: 323608 - View products that this article applies to.
This article was previously published under Q323608
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Your computer may stop responding (hang) if you run Windows 2000 with the DisablePagingExecutive setting turned on.
The problem occurs because memory management does not return the resident available pages that are used by a driver when the driver is unloaded from the session space. This causes Windows to act as if it has no available physical memory.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 31-May-2002 10:48 5.0.2195.5265 42,256 Basesrv.dll 31-May-2002 10:48 5.0.2195.4928 708,880 Kernel32.dll 31-May-2002 10:45 5.0.2195.5843 1,687,488 Ntkrnlmp.exe 31-May-2002 10:46 5.0.2195.5843 1,687,296 Ntkrnlpa.exe 31-May-2002 10:46 5.0.2195.5843 1,707,776 Ntkrpamp.exe 31-May-2002 10:45 5.0.2195.5843 1,665,216 Ntoskrnl.exe 19-Apr-2002 17:45 22.214.171.124 3,584 Spmsg.dll 19-Apr-2002 17:46 126.96.36.199 44,032 Spuninst.exe 12-Jun-2001 22:05 5.0.2195.3727 3,856 Svcpack1.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about turning off Paging Executive, click the article number below to view the article in the Microsoft Knowledge Base:
184419For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/184419/EN-US/ )How to Stop the NTExecutive from Paging to Disk
265173For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
(https://support.microsoft.com/kb/296861/EN-US/ )Use QChain.exe to Install Multiple Hotfixes with One Reboot
Article ID: 323608 - Last Review: February 27, 2014 - Revision: 2.7