Article ID: 323612 - View products that this article applies to.
This article was previously published under Q323612
When you compose an e-mail message in Outlook in an Offline state and your profile is configured to use an LDAP provider, you may receive the following error message:
Microsoft LDAP Directory: Can't Contact LDAP Directory server (81)
This problem may occur if your profile is configured to use an LDAP provider. When you log on to Remote Mail in Outlook (even when you log on Offline), Outlook tries to access the LDAP server. This error message may occur if all the following conditions exist:
Service Pack InformationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/307841/ )OFFXP: How to Obtain the Latest Office XP Service Pack
Hotfix InformationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Part 1: Download and Install the FixA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name -------------------------------------------- 21-Feb-2003 23:40 5,210,692 Outlookff.msp
Date Time Version Size File name -------------------------------------------------------- 19-Sep-2002 15:23 10.0.4517.0 105,032 Envelope.dll 09-Jan-2003 16:31 10.0.4907.0 346,696 Exsec32.dll 08-Aug-2002 21:22 10.0.4406.0 137,800 Impmail.dll 23-Jan-2003 19:04 10.0.4921.0 543,304 Outlcm.dll 20-Feb-2003 19:20 10.0.5018.0 6,314,568 Outllib.dll 11-Oct-2002 16:14 10.0.4608.0 92,744 Outlmime.dll 20-Feb-2003 19:20 10.0.5018.0 47,688 Outlook.exe 08-Nov-2002 15:47 10.0.4705.0 121,416 Outlph.dll 25-Nov-2002 12:50 10.0.4721.0 47,688 Recall.dll
Part 2: Activate the FixAfter you download and install the fix, you must create the
DisableLDAPWhenOfflinevalue to activate the fix:
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(https://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
Article ID: 323612 - Last Review: October 11, 2005 - Revision: 2.8