Article ID: 323902 - View products that this article applies to.
This article was previously published under Q323902
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Thank You for Your Help!Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.
ERROR SIGNATUREThis article discusses an incident in which the program stops responding that can have the following error signatures:
Module App Name App Version Module Name Version Offset ---------------------------------------------------------------------- Visio.exe 10.0.2420.4 Organization.chart.dll 10.0.2210.4 000531c8 Visio.exe 10.0.525.4 Organization.chart.dll 10.0.525.4 000534ec
If you manually connect position shapes by their control handles in the Organization Chart solution, Visio may stop responding, and the Error Reporting Wizard may appear.
When you view the data in the error report, the report contains an error signature similar to the error listed at the beginning of this article.
Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here.
This behavior occurs if when all the following conditions are true:
Service pack informationThis problem is corrected in Visio 2002 Service Pack 2.
To resolve this problem, obtain the latest service pack for Visio 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/867749/ )How to obtain the latest Visio 2002 Service Pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------------- Jul/01/02 1:21PM 10.0.3101 772 KB Organization Chart.dll
To temporarily work around this issue, use a Dynamic Connector to route a connection between position shapes instead of using the yellow diamond control handle. To do this, use one of the following methods.
Method 2Use the mouse to drop subordinate shapes on superior shapes. The Organization Chart solution automatically routes a Dynamic Connector.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Visio 2002 Service Pack 2.
The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:
http://oca.microsoft.com/en/dcp20.aspFor additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/289508/EN-US/ )HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly
Article ID: 323902 - Last Review: February 27, 2014 - Revision: 3.7