Article ID: 324024 - View products that this article applies to.
This article was previously published under Q324024
Some wireless network adapters may appear as disconnected even if the wireless network adapter is connected and is functioning properly.
The problem occurs if the wireless network adapter does not support the Wireless Zero Configuration service. Windows XP expects all wireless network adapters to support this service.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP Home Edition and Windows XP Professional Date Time Version Size File name -------------------------------------------------------- 16-Jul-2002 18:39 5.1.2600.43 1,633,792 Netshell.dll 16-Jul-2002 18:39 5.1.2600.43 56,832 Wzcdlg.dll 16-Jul-2002 18:39 5.1.2600.43 19,968 Wzcsapi.dll 16-Jul-2002 18:39 5.1.2600.49 190,976 Wzcsvc.dll Windows XP 64-Bit Version 2002 Date Time Version Size File name -------------------------------------------------------------- 16-Jul-2002 18:39 5.1.2600.43 2,736,640 Netshell.dll IA64 22-Apr-2002 17:23 5.1.2600.43 1,633,792 Wnetshell.dll X86 22-Apr-2002 18:10 5.1.2600.43 56,832 Wwzcdlg.dll X86 22-Apr-2002 18:10 5.1.2600.43 19,968 Wwzcsapi.dll X86 16-Jul-2002 18:07 5.1.2600.49 190,976 Wwzcsvc.dll X86 16-Jul-2002 18:39 5.1.2600.43 115,200 Wzcdlg.dll IA64 16-Jul-2002 18:39 5.1.2600.43 45,568 Wzcsapi.dll IA64 16-Jul-2002 18:39 5.1.2600.49 441,856 Wzcsvc.dll IA64
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Article ID: 324024 - Last Review: May 17, 2007 - Revision: 2.7