This article was previously published under Q324183
This article has been archived. It is offered "as is" and will no longer be updated.
The Spooler service may stop responding (hang) when an access violation occurs, and the following event may be logged:
Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 User: N/A Computer: print server name Description: The Print Spooler service terminated unexpectedly.
The Dr. Watson log may show that the access violation occurred in the Spoolsv.exe tool in gdi32!IcmInitIcmInfo.
This problem may occur if a print job that contains an older version 3 DEVMODE structure that does not contain ICM information is submitted. When the spooler tries to reference this data, it causes the access violation.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 11-Jun-2002 09:48 5.00.2195.5878 222,992 Gdi32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
After you apply this hotfix, the DEVMODE structure is checked before ICM data can be used. If a DEVMODE that is not valid is detected, the following error may be logged by the spooler:
Event Type: Error Event Source: Print Event Category: None Event ID: 45 User: user name Computer: print server name Description: Document failed to print due to GDI/Driver error in rendering.
This print job may not print successfully, but it no longer hangs the Spooler service.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
A print job that is not valid can be generated from a program or an older printer driver.