Article ID: 324557 - View products that this article applies to.
This article was previously published under Q324557
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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows Registry
When you try to remove subtotals from a cell range in Microsoft Excel 2002 or Excel 2003, the program may appear to stop responding (hang) with Excel consuming 100 percent of the processor time.
In Excel 2002, data validation and conditional formatting were changed to adjust in a more intuitive manner. This change causes more splintering of the validation and formatting references in memory. Because of this, the existence of these extra references causes a corresponding slowdown in some operations.
Excel 2003To resolve this issue in Excel 2003, add the following registry key. The fix is included in the initial release of Excel 2003. Therefore, there is no hotfix to download for this version of Excel.Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.To activate this hotfix, follow these steps:
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Part 1: Download and install the fixA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the Global version of this fix has the file attributes (or later) that are listed in the following table.
Date Time Size File name ------------------------------------------------------------ 10-Sep-2002 05:06 12,809,536 Excel.msp (Client) 10-Sep-2002 05:37 14,104,576 Excel_admin.msp (Full File)
Date Time Version Size File name ----------------------------------------------------- 06-Sep-2002 22:18 10.0.4503.0 9,177,672 Excel.exe
Important Information Before You Install the Hotfix
Part 2: Activate the UpdateWarning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To this hotfix, follow these steps:
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office XP Service Pack 3.