IMPORTANT: Before you follow the steps later in this section to resolve the
issue, restart your computer and then try to install, update, or remove your
Office program again. If Windows Installer has recently received upgraded
files, the files are copied to a temporary location and the files are not
copied to the appropriate folder until you restart the computer.
resolve this issue, follow the steps in this four-part procedure in the order
in which they are presented.
Part 1: Download the Windows Installer Update
Visit the following Microsoft Web site, as appropriate for
your operating system:
Microsoft Windows 95, Microsoft Windows 98, and
Microsoft Windows Millennium Edition (Me)
If you have a Windows Me Startup disk, go to step
Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
Click the Startup Disk tab.
Click Create Disk to create the Startup disk.
NOTE: In some circumstances, you may be prompted to insert the Windows
Me CD when you click Create Disk. This occurs if the installation files that are necessary to
create the Startup disk are not on the hard disk.
When you are prompted, insert a formatted floppy disk in
the floppy disk drive, and then click OK to confirm that the contents of the floppy disk may be
Insert the Startup disk (or leave the Startup disk) in the
floppy disk drive.
Restart the computer. When you are prompted to select how
to start, click Minimum Boot.
At the command prompt, type the following (pressing ENTER
after each line):