This article was previously published under Q324886
When you try to add a program .msi file to a new Group Policy object (GPO), you may receive the following error message (or a similar error message):
Add operation failed. Unable to extract deployment information from thepackage.
Run validation on the package to ensure the package is correct.
The GPO cannot be created.
This problem may occur if the program is installed on the computer on which you are creating the GPO. This problem may also occur if the version of the program that is installed on the computer that you are using to create the GPO is not the same version as the computer for which you are creating the GPO.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 26-Jun-2002 17:17:40 5.0.2195.5916 222,992 Appmgr.dll
To avoid this problem, make sure that the program is not installed on your computer before you try to create the GPO.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
302471 OFF2000: Error Message When You Add Office .msi File to New Group Policy Object
Microsoft Windows 2000 Server SP1, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Server SP2, Microsoft Windows 2000 Advanced Server SP1, Microsoft Windows 2000 Advanced Server SP2, Microsoft Windows 2000 Advanced Server SP3