You are prompted to save or to cancel when you close a custom form in Outlook 2002

This article was previously published under Q324932
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When you close a custom form that you designed by using the default appointment form as the base template in Outlook 2002, you are prompted to save the form or to cancel the operation although you did not make any changes to the custom form.

Service Pack Information

This problem is corrected in Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date           Time  Size       File name        ----------------------------------------------   20-Sep-2002  05:46       1,804  Hotfix.txt   18-Sep-2002  02:18   2,174,808  Outlook.msp   18-Sep-2002  03:42   5,045,088  Outlookff.msp   18-Sep-2002  02:31       3,171  Readme.txt				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name        -------------------------------------------------------   16-Aug-2002  21:05  10.0.4413.0    346,696  Exsec32.dll         09-Aug-2002  03:22  10.0.4406.0    137,800  Impmail.dll         13-Sep-2002  03:52  10.0.4510.0    539,208  Outlcm.dll          13-Sep-2002  03:52  10.0.4510.0  6,310,472  Outllib.dll         13-Sep-2002  03:52  10.0.4510.0     92,744  Outlmime.dll        13-Sep-2002  03:52  10.0.4510.0     47,688  Outlook.exe         09-Aug-2002  03:22  10.0.4406.0    121,416  Outlph.dll 				

Important Notes

  • Microsoft Windows Installer 2.0 is required for client patch installations that are later than Office XP SP-2. For more information, see the Readme.txt for Microsoft Outlook 2002 SP-2.
  • You can apply the Outlook_admin.msp file to any Microsoft Office XP administrative image that has Office XP SP-2 or later installed, whether or not the administrative installation point has been previously patched.
  • You can apply the Outlook.msp file to a client installation that is already at the Office XP SP-2 level.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

Article ID: 324932 - Last Review: 01/07/2015 15:46:15 - Revision: 2.5

  • Microsoft Outlook 2002 Service Pack 2
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