WD2002: The Mail Merge Function Does Not Merge All the Characters in the Data Source

This article was previously published under Q325050
This article has been archived. It is offered "as is" and will no longer be updated.
When you use the Mail Merge function in Microsoft Word 2002, some of the extended characters may be lost or replaced with a blank space, such as character code 0172 (the nonbreaking space).

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time     Size       File name   ---------------------------------------------------   25-Oct-2002  08:28    5,639,208  Winword_admin.msp   25-Oct-2002  08:07    5,728,836  Winword.msp				
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time    Version      Size        File name   ---------------------------------------------------------   24-Oct-2002  18:44   10.0.4622.0  10,598,984  Winword.exe				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Article ID: 325050 - Last Review: 02/27/2014 21:13:58 - Revision: 3.2

  • Microsoft Word 2002 Standard Edition
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