Article ID: 325075 - View products that this article applies to.
This article was previously published under Q325075
Microsoft Office XP offers a new, easy-to-use, crash-reporting tool named Application Error Reporting. If an Office program crashes, the Application Error Reporting dialog box appears and requests your permission to send a detailed report of the problem over the Internet to Microsoft. If a known problem occurs, the tool provides a link from the error report to a service pack, hotfix, or Microsoft Knowledge Base article. If Microsoft has not previously found or addressed the problem, the information can be transmitted to a Microsoft problem database for investigation.
This article explains how you can disable the Application Error Reporting tool if you do not have Internet access or do not want to use this feature. If you disable the tool, you receive the following error message instead when your program crashes:
The only button that you can click is Close, which restarts the program if the check box to do so is selected.
Microsoft Office Program has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Restart Office Program
For more information about this error, click here.
Instead of disabling error reporting, you can redirect the error reports to a local server on your network. See the references section of this article for more details.
Disable Error Reporting by Changing a Registry EntryImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To change the Application Error Reporting tool so that it does not report errors, follow these steps:
Disable Error Reporting by Using a System PolicyThe System Policy Editor, which is included in the Microsoft Office XP Resource Kit, can apply the registry entry from the previous method to all your desktops. To learn more about the Office XP Resource Kit, visit the following Microsoft Web site:
Microsoft Office Resource KitTo change the Application Error Reporting tool to not report errors by using a system policy, follow these steps:
Test Changes in Error Reporting ConfigurationTo test the configuration of your Error Reporting Server, you can use the Office XP Application Recovery tool that is installed with Office XP. To do this, follow these steps:
For more information about error reporting, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/309267/ )How to establish local crash-reporting server for users to submit error reports when Office XP crashes
(https://support.microsoft.com/kb/309268/ )How to redirect error report logs from client computers to a crash-reporting server in Office XP
(https://support.microsoft.com/kb/276550/ )Description and availability of Internet Explorer Error Reporting tool
Article ID: 325075 - Last Review: December 4, 2007 - Revision: 4.4