Issues after you install updates to Internet Explorer or Windows

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q325192
This article has been archived. It is offered "as is" and will no longer be updated.
INTRODUCTION
This article describes some known issues that may occur after you install any one of the following items:
316059 MS02-005: February 11, 2002, cumulative patch for Internet Explorer
319182 MS02-015: March 28, 2002, cumulative patch for Internet Explorer
321232 MS02-023: May 15, 2002, cumulative patch for Internet Explorer
323759 MS02-047: August 22, 2002, cumulative patch for Internet Explorer
328970 MS02-066: November, 2002, cumulative patch for Internet Explorer
324929 MS02-068: December, 2002, cumulative patch for Internet Explorer
810847 MS03-004: February, 2003, cumulative patch for Internet Explorer
813489 MS03-015: April, 2003, cumulative patch for Internet Explorer
818529 MS03-020: June, 2003, cumulative patch for Internet Explorer
330994 MS03-014: April, 2003, cumulative patch for Outlook Express
822925 MS03-032: August, 2003, cumulative patch for Internet Explorer
828750 MS03-040: October, 2003, cumulative patch for Internet Explorer
824145 MS03-048: November 2003 cumulative security update for Internet Explorer
832894 MS04-004: cumulative security update for Internet Explorer
Windows 2000 Service Pack 4 (includes Internet Explorer 5.01 Service Pack 4)
Windows 2000 Service Pack 3 (includes Internet Explorer 5.01 Service Pack 3)
Windows XP Service Pack 1 (includes Internet Explorer 6 Service Pack 1)
MORE INFORMATION
The following issues may occur after you install any one of the updates that are listed in the "Introduction" section:
  • The following URL syntax is no longer supported in Internet Explorer or in Windows Explorer after you install the MS04-004 cumulative security update for Internet Explorer (832894):
    http(s)://<username>:<password>@<server>/<resource>.<ext>
    For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    834489 Internet Explorer does not support user names and passwords in Web site addresses (HTTP or HTTPS URLs)
  • When you submit your user name and password to aWeb site that is secured by Secure Sockets Layer (SSL) using a form on a HTTPS Web page, you may receive an HTTP 500 (Internal server error) Web page. This problem occurs after you install the MS04-004security update (832894). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    831167 You cannot log on to a Web site or complete an Internet transaction, or you receive an HTTP 500 (Internal Server Error) Web page
  • If you previously installed the hotfix that is described inthe Microsoft Knowledge Base article 329802, the symptoms that are described inthe Microsoft Knowledge Base articles 329802 and 813951 may occur again after youinstall the MS03-004 February, 2003,Cumulative update for Internet Explorer (810847). To resolve thisproblem, install the 813951 critical update.For additional information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
    813951 You cannot access your MSN e-mail account or authenticate with a Web site in various programs
  • When you open a Help file that uses the Hypertext Markup Language (HTML), you may experience some of the following issues with links that worked earlier:
    • Some links do not appear.
    • Some links appear as a small box with a dot in the center.
    • Some links may not locate the Help topic.
    For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
    811630 HTML Help update to limit functionality when it is invoked with the window.showHelp( ) method
  • When you open a Web page in Internet Explorer that calls theShowModalDialog or ShowModelessDialog script methods by using thedocument.domain property, the Web page may not work correctly or you mayreceive a script error. Contact the administrator or content developer for theWeb site to resolve this issue. For additional information about how to effectively turn off frames in HTML e-mail messages, click the following article number to view the article in the Microsoft Knowledge Base:
    814458 HTML dialog window does not work correctly or you receive a script error message
    This new behavior is by design. This behavior makes it impossible for an HTMLe-mail message to open a new window automatically or to start downloading aprogram file.

    Note By design, Internet Explorer supports frames. Therefore, textthat is included in the NOFRAMES tag, element, or object of an HTML documentdoes not appear if frames are turned off in the Restricted Sites zone. This maycause a frameset Web page in the Restricted Sites zone to appear as a blankpage.
  • You may not be able to open some file types in InternetExplorer such as Rich Text Format(.rtf), Microsoft Excelcomma-separated value(.csv), WinZIP(.zip), or TaggedInformation File Format (.tiff) files.. Internet Explorer may prompt you witha File Download dialog box, and the Open button (Internet Explorer 6) or the Run this program fromits current location option (Internet Explorer 5.x) may beunavailable. This behavior occurs if the content type that is specified in the headerthat is returned from the server does not match the file name that is specifiedin the Content-Disposition header. This problem was first corrected in InternetExplorer 6 Service Pack 1.For additional information opening files, click the following article number to view the article in the Microsoft Knowledge Base:
    318761 Open button in dialog disabled when you browse or redirect to .rtf or .csv files
  • Cookies on ASP pages are blocked ifthe server name contains characters that are not supported by Domain NameSystem (DNS). For example, you cannot use underscore characters (_) in theserver name. This behavior is by design.
  • The font in the fFind pane and in the oOrganize pane inOutlook 2000 and Outlook 2002 changes to Times New Roman, and the font sizeincreases.
  • Microsoft FrontPage may not display Web pages correctly onthe Preview tab. The page may appear correctly in ordinary view and by usingthe Preview command in the browser. This behavior may occur if you use cascading stylesheets (CSS) with themes. This problem is fixed in Internet Explorer 6 SP1 andin the MSO2-047 August 22, 2002, cumulative update for Internet Explorer (323759) or later. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    323759 MS02-047: August 22, 2002, cumulative patch for Internet Explorer
  • If you use the MultiLanguage Menus and Dialogs package forInternet Explorer with a non-English locale, some menu or dialog box items inInternet Explorer may revert to English. For example, the items on a shortcutmenu in the Document view in Internet Explorer may revert to English. For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
    323916 Multilingual menus and dialog boxes for Internet Explorer do not work with cumulative patch MS02-023 (or MS02-015)
  • You may receive the following error message if you click anSSL hyperlink on a Microsoft Excel worksheet or in a MicrosoftWorks document:
    Cannot find server - page can not bedisplayed
    This problem is fixed in Internet Explorer 6 SP1, andthe MS02-047 August 22, 2002, cumulative update for Internet Explorer (323759) or later. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    323759 MS02-047: August 22, 2002, cumulative patch for Internet Explorer
  • You receive a script error message or you see a blank pagewhen you try to connect to a Windows Terminal Services-based computer from a Webpage.For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    328002 You cannot connect to Terminal Services from a Web page
  • If you use a third-party proxy product that uses only basicauthentication, you may no longer be able to connect to the Internet after youinstall Service Pack 1 for Windows XP or Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    331906 You cannot connect to the Internet after you install Microsoft updates
  • When you use Remote Assistance in the Windows XP Help and Support Center and invite someone to help you b, the invitation may not work and you may receive the following error message if you use Windows Messenger to contact the other party:
    Microsoft Internet Explorer
    The invitation could not be sent. Please try again.
    This problem occurs after you install the MS03-004 February, 2003 cumulative update for Internet Explorer (810847) (). To resolve this problem, install the MS03-015 April, 2003 cumulative update for Internet Explorer (813489) or a later cumulative update.

    Note This problem does not occur if you use Windows Messenger to prompt you for Remote Assistance instead of the Windows XP Help and Support Center.
  • After you remove MS03-015 April, 2003 cumulative update for Internet Explorer (813489) , and then restart your computer, Windows Explorer may not load.. Therefore, you may have a blank desktop that does not display any icons or taskbars after you log on. This problem occurs if you follow these steps:
    1. You install the Internet Explorer 5.01 SP3 version of Q813489.
    2. You upgrade to Internet Explorer 6 SP1.
    3. You install the Internet Explorer 6 SP1 version of Q813489.
    4. You remove the Internet Explorer 6 SP1 version of Q813489.
    To avoid this problem, remove Q813489 before you upgrade to Internet Explorer 6 SP1. To work around this problem, press CTRL+ALT+DEL, click Task Manager, and then reinstall the same version of Internet Explorer that you are currently running. Or you can install a later version of Internet Explorer from a local installation source.
  • After you install the MS03-015 April, 2003 cumulative update for Internet Explorer (813489) , you may not be able to customize the "Outlook Today" page in Outlook 2000. For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
    820575 You cannot connect to the Internet after you install Microsoft updates
  • After you install the MS03-004 February, 2003, cumulative patch for Internet Explorer (Q810847.exe) on a computer that is running Internet Explorer 6 Service Pack 1(SP1), Microsoft Outlook or Microsoft Outlook Express may quit unexpectedly. Additionally, you may receive an error message when you type an e-mail message or you use the Copy and Paste commands to paste text in an e-mail message. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    816506 Internet Explorer or Outlook Express quits unexpectedly with an error in Mshtml.dll
  • Your computer may be slower after you install the MS03-013 security update (811493) package on a computer that is running Windows XP Service Pack 1 (SP1), or after you upgrade a Windows XP-based computer where the MS03-013 security update (811493) is already installed to Windows XP SP1. This problem is more likely to occur if you use some features of some third-party programs, such as antivirus programs. For example, this problem may occur if your antivirus program is configured to scan all files when you open them or run them. This process is sometimes namedreal-time scanning. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    819634 You may experience performance issues after you install the 811493 (MS03-013) security update
  • After you install the MS03-014 April, 2003, cumulative update for Outlook Express (330994), Outlook Express uses your My Documents folder every time that you save an attachment from an e-mail or from a news message. To work around this problem, you must select the appropriate folder every time that you save an attachment. Microsoft has confirmed that this is a problem in MS03-014t he April, 2003, cumulative update for Outlook Express (330994).
  • You may receive the following error message when you try to remove a cumulative update for Internet Explorer such as in the the MS03-032 August 2003 cumulative update for Internet Explorer (822925) :
    There was an error in trying to uninstall the patch.
    This problem may occur if you have the Baan Front Office Client installed. The Baan Front Office Client adds information to the Path string value in the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\IEXPLORE.EXE
    To resolve this problem, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry key:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\IEXPLORE.EXE
    3. Right-click the Path string value, and then click Modify.
    4. In the Value databox, remove the semicolon (;) and any text that appears after "Internet Explorer."

      For example, the Value databox should contain text that is similar to the following text:
      C:\Program Files\Internet Explorer
      .
  • After you install the the MS03-032 August 2003 cumulative update for Internet Explorer (822925) or the MS03-040 October, 2003 cumulative update for Internet Explorer (828750) , you may receive an "HTTP 404 - File not found" error message when you try to visit Web pages that are opened by JavaScript functions in frames or in windows.

    For additional information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
    827667 HTTP 404 - file not found" error message when you try to visit Web pages that are opened by JavaScript functions in frames or in Windows
  • After you apply MS04-004, credentials are cached for sites after the initial successful logons. Subsequent logons no longer prompt for credentials as they did before you applied the update. Instead, logons prompt for credentials only if the user logs off or the user's session is reset. This behavior should only affect kiosk mode environments because users in kiosk environments do not log on, and the credentials of the previous logon are cached until the session is reset.
REFERENCES
For additional information about Windows 2000 service packs, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
For additional information about Windows XP service packs, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
For additional information about Internet Explorer 6 service packs, click the following article number to view the article in the Microsoft Knowledge Base:
328548 How to obtain the latest service pack for Internet Explorer 6
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Article ID: 325192 - Last Review: 12/07/2015 11:38:51 - Revision: 23.10

Microsoft Excel 2002 Standard Edition, Microsoft Excel 2000 Standard Edition, Microsoft FrontPage 2002 Standard Edition, Microsoft FrontPage 2000 Standard Edition, Microsoft Internet Explorer 6.0, Microsoft Internet Explorer 5.5, Microsoft Internet Explorer 5.01, Microsoft Internet Explorer 5.0, Microsoft Outlook 2002 Standard Edition, Microsoft Outlook 2000 Standard Edition, Microsoft Outlook Express 6.0, Microsoft Outlook Express 5.5, Microsoft Outlook Express 5.0, Microsoft Windows XP 64-Bit Edition Version 2003, Microsoft Windows XP 64-Bit Edition Version 2002, Microsoft Windows XP Home Edition, Microsoft Windows XP Media Center Edition, Microsoft Windows XP Professional, Microsoft Windows XP Tablet PC Edition, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Datacenter Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server, Microsoft Windows NT Server 4.0 Standard Edition, Microsoft Windows NT Workstation 4.0 Developer Edition, Microsoft Windows Millennium Edition, Microsoft Windows 98 Second Edition, Microsoft Windows 98 Standard Edition, Microsoft Windows 95, Microsoft Word 2002, Microsoft Word 2000, Microsoft Works Suite 2001, Microsoft Works 2000 Standard Edition

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