Article ID: 326105 - View products that this article applies to.
This article was previously published under Q326105
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If you apply a system policy to a mailbox or to a public store, the notifications that are defined in the policy are not sent according to the defined schedule. For example, if you configure a typical mailbox store policy to send a warning message when a mailbox reaches a certain size, the warning message is never sent.
This problem occurs because the quotaNotificationSchedule attribute and the quotaNotificationStyle attribute on the store object are not set correctly by Exchange System Manager. To confirm this problem on a mailbox store policy, view these attributes on the mailbox store object in Active Directory. If these attributes are listed as "not set," notifications are not sent.
You can find the mailbox store object at the following location:
CN=[Mailbox Store Name],CN=[Storage Group Name],CN=InformationStore,CN=[Server Name],CN=Servers,CN=[Administrative Group Name],CN=Administrative Groups,CN=[Organization Name],CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=[Domain Name],DC=com
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
If you manually modify the Warning message interval in the system policy configuration, the quotaNotificationSchedule attribute and the quotaNotificationStyle attribute are successfully written to the policy, and then to the store object
To change the policy, and then reapply it to the information store:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.