XADM: Access Violation Occurs When Exchange Information Store Processes a Message

This article was previously published under Q326370
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When the Microsoft Exchange 2000 Server information store processes an inbound Simple Mail Transfer Protocol (SMTP) e-mail message, an access violation may occur.

If the correct symbols are installed on the computer, the Dr. Watson log or the corresponding User.dmp file contains a call stack similar to the following:
26b3f748 006cfee1 16db7690 0000006a 00000000 store!EcSetCorrectRecipType+0x16126b3fa94 005aa228 26b3fc60 ffffffff 26b3fc80 store!EcLocallyDeliverMsg+0xde526b3fab4 269cffa0 26b3fc60 ffffffff 26b3fc80 store!EcDoLocalDeliveryOp2+0x5026b3fad8 269c4761 00000039 26b3fc60 ffffffff EXSMTP!CMdbLogon__HrDoLocalDelivery+0x8a26b3fc94 269c435a 00000246 00000004 26b3feb4 EXSMTP!COmsgWrapper__HrDoLocalDelivery+0x34926b3fef4 269c253c 0842f6e8 048e3e08 00000000 EXSMTP!misfnDoLocalDelivery+0x2f026b3ff10 269c2c29 238e182c 048e3e08 00000000 EXSMTP!Dispatch+0x13226b3ff30 269c2b8f 08403c80 048e3e08 77e86ad6 EXSMTP!CMdb__DefaultMdbQueueThreadRoutine+0xb126b3ff58 004caa06 77e86659 00000000 26b3ffb4 EXSMTP!CMdb__MdbQueueThreadRoutine+0x1ae26b3ff6c 61bd1247 00000000 00000000 00000001 store!TI__Invoke+0x8326b3ffb4 77e8758a 0bdd0ea0 00000001 bffdf000 MDBTASK!MdbTaskPoolThread+0x2226b3ffec 00000000 61bd1174 0bdd0ea0 00000000 KERNEL32!BaseThreadStart+0x52					
This problem may occur if one of the recipient addresses on the To: line of the e-mail message cannot be located.

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database (MDB) patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:
329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
kbExchange2000preSP4mdbFix kbExchange2000preSP4marchbarFix

Article ID: 326370 - Last Review: 10/26/2013 17:21:46 - Revision: 4.4

Microsoft Exchange 2000 Server Standard Edition, Microsoft Exchange 2000 Enterprise Server

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