Article ID: 326370 - View products that this article applies to.
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When the Microsoft Exchange 2000 Server information store processes an inbound Simple Mail Transfer Protocol (SMTP) e-mail message, an access violation may occur.
If the correct symbols are installed on the computer, the Dr. Watson log or the corresponding User.dmp file contains a call stack similar to the following:
26b3f748 006cfee1 16db7690 0000006a 00000000 store!EcSetCorrectRecipType+0x161 26b3fa94 005aa228 26b3fc60 ffffffff 26b3fc80 store!EcLocallyDeliverMsg+0xde5 26b3fab4 269cffa0 26b3fc60 ffffffff 26b3fc80 store!EcDoLocalDeliveryOp2+0x50 26b3fad8 269c4761 00000039 26b3fc60 ffffffff EXSMTP!CMdbLogon__HrDoLocalDelivery+0x8a 26b3fc94 269c435a 00000246 00000004 26b3feb4 EXSMTP!COmsgWrapper__HrDoLocalDelivery+0x349 26b3fef4 269c253c 0842f6e8 048e3e08 00000000 EXSMTP!misfnDoLocalDelivery+0x2f0 26b3ff10 269c2c29 238e182c 048e3e08 00000000 EXSMTP!Dispatch+0x132 26b3ff30 269c2b8f 08403c80 048e3e08 77e86ad6 EXSMTP!CMdb__DefaultMdbQueueThreadRoutine+0xb1 26b3ff58 004caa06 77e86659 00000000 26b3ffb4 EXSMTP!CMdb__MdbQueueThreadRoutine+0x1ae 26b3ff6c 61bd1247 00000000 00000000 00000001 store!TI__Invoke+0x83 26b3ffb4 77e8758a 0bdd0ea0 00000001 bffdf000 MDBTASK!MdbTaskPoolThread+0x22 26b3ffec 00000000 61bd1174 0bdd0ea0 00000000 KERNEL32!BaseThreadStart+0x52
This problem may occur if one of the recipient addresses on the To: line of the e-mail message cannot be located.
Cumulative Patch InformationTo resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/813840/EN-US/ )XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix InformationTo resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database (MDB) patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:
329882A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
(https://support.microsoft.com/kb/329882/EN-US/ )XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 326370 - Last Review: October 26, 2013 - Revision: 4.4