This article was previously published under Q326388
This article has been archived. It is offered "as is" and will no longer be updated.
When you run Exchange 2000, the following error message may be logged:
Event Type: Error Event Source: MSExchangeSA Event Category: General Event ID: 5004 Description: Generation of the offline Address Book is complete. Result: The MAPI call failed. MAPI or an unspecified service provider. ID no: 80004005-0000-00000000
You may also receive other MAPI related errors. After this event occurs, you cannot run the Admin program on the server, although you can run the Admin program remotely. You also cannot run ExMerge on the server, and offline Address Book generation fails. Antivirus software that uses MAPI may also be affected.
This problem occurs because the MAPI Global Heap has been used up.
Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.w Component: Directory
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 08-Aug-2002 19:48 6.0.6310.0 28,672 Dramapi.dll
NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.