XADM: Cannot Delete or Move Messages in Messaging Client

This article was previously published under Q326396
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you try to delete a message from the Inbox, or move messages between folders in your messaging client program, you may receive the following error message:
The item could not be deleted. It was either moved or already deleted, or access was denied.
CAUSE
This behavior may occur in the following situation:
  • A Web-store event sink is registered or enabled either locally for the mailbox, or globally for the mailbox store.

    -and-
  • The mailbox has exceeded its storage quota limit.
RESOLUTION

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

To resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:
329882 XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
kbExchange2000preSP4mdbFix kbExchange2000preSP4marchbarFix
Properties

Article ID: 326396 - Last Review: 10/26/2013 17:22:02 - Revision: 4.3

  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange 2000 Enterprise Server
  • kbnosurvey kbarchive kbbug kbfix kbexchange2000presp3fix kbqfe kbexchange2000sp3fix kbexchange2000presp4fix kbhotfixserver KB326396
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