Article ID: 326396 - View products that this article applies to.
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When you try to delete a message from the Inbox, or move messages between folders in your messaging client program, you may receive the following error message:
The item could not be deleted. It was either moved or already deleted, or access was denied.
This behavior may occur in the following situation:
Cumulative Patch InformationTo resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/813840/EN-US/ )XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix InformationTo resolve this problem, install the Microsoft Exchange 2000 Server Post-Service Pack 3 Messaging Database patch. For additional information about how to obtain this update, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/329882/EN-US/ )XGEN: Post-Exchange 2000 Server Service Pack 3 Messaging Database Fixes That Are Available
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 326396 - Last Review: October 26, 2013 - Revision: 4.3