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Inserting the same SmartMedia adapters causes a "Stop error code 0x000000CA" error message

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q326457
SYMPTOMS
If you insert two of the same SmartMedia cards in two of the same Antec SmartCard PCMCIA readers in Windows XP, you may receive a "Stop 0x000000CA" error message that indicates that a fatal Plug and Play error has occurred. The computer may also stop responding (hang).
CAUSE
Atapi.sys does not make the Plug and Play IDs of the Antec SmartMedia readers unique because they return the same serial number for different physical entities.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size    File name   --------------------------------------------------   16-Aug-2002  19:31  5.1.2600.55  87,168  Atapi.sys				

WORKAROUND
To work around this problem, insert only one card at a time.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Properties

Article ID: 326457 - Last Review: 02/23/2012 20:14:00 - Revision: 1.0

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • kbautohotfix kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwinxpsp1fix KB326457
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