This article was previously published under Q326675
After you upgrade to Windows XP, you may not be able to view graphic files, such as .jpeg or .bmp files, after you download them from the Internet. For example, when you try to open and the view the images, you may experience one or more of the following behaviors:
You receive the following error message when you try to view the images by using Windows Picture and Fax Viewer:
No preview available
You receive error messages similar to the following when you try to view the images by using other graphics viewing or editing programs:
File format is not supported
File is corrupted
This behavior can occur if the graphic file is compressed. The files are compressed if the following conditions are true:
You are using CompuServe or America Online (AOL) to download the graphic files.
The CompuServe or America Online (AOL) software is configured to compress graphics.
This is the default setting in CompuServe and AOL.
To resolve this behavior, turn off the option to compress graphics in CompuServe or AOL, and then download the graphic files that you want. To do so:
Start AOL or CompuServe.
On the Settings menu or the Access menu (as appropriate), click Preferences.
Click Internet Properties (WWW) or WWW (as appropriate).
Click the Web Graphics tab, click Never compress graphics, and then click Apply.
Click the General tab.
Under Temporary Internet files, click Delete Files.
Click OK if you are prompted to confirm the deletion.
For more information about AOL, visit the following AOL Web site:
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