Article ID: 326698 - View products that this article applies to.
This article was previously published under Q326698
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When you view the Calendar in the 1-Day view in Microsoft Outlook 2002, there is an area above the daytimer part of the calendar and below the date label. If you double-click this area, a New All Day Event starts with a reminder set for 18 hours. However, if you double-click this area for a future date that is at least 18 hours away from the current days date, the New All Day Event starts with a reminder of 15 minutes instead of for 18 hours.
If you start the New All Day Event from any other menu, the default reminder will be for 18 hours for the future date as expected.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Size File name ----------------------------------------------- 17-Sep-2002 05:06 2,121,536 Outlook.msp 17-Sep-2002 05:46 4,065,280 Outlook_admin.msp
Date Time Version Size File name ------------------------------------------------------ 16-Aug-2002 16:05 10.0.4413.0 346,696 Exsec32.dll 08-Aug-2002 22:22 10.0.4406.0 137,800 Impmail.dll 08-Aug-2002 22:22 10.0.4406.0 539,208 Outlcm.dll 12-Sep-2002 22:52 10.0.4510.0 6,310,472 Outllib.dll 12-Sep-2002 22:52 10.0.4510.0 92,744 Outlmime.dll 08-Aug-2002 22:22 10.0.4406.0 121,416 Outlph.dll
Follow these steps to work around this problem:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.