Article ID: 326782 - View products that this article applies to.
This article was previously published under Q326782
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to obtain a certificate from a Certification Authority (CA) that is running on a Windows 2000 Service Pack 3 (SP3)-based computer by logging on to the Web enrollment page, you may experience both of the following behaviors:
This behavior occurs if both of the following conditions are true:
To resolve this issue, and to permit Windows 95 and Windows 98-based clients to successfully obtain certificates by using Web-based certificate enrollment, install Microsoft Internet Explorer 5.0 or later on the client computers.
To obtain the latest version of Internet Explorer, visit the following Microsoft Web site:
This issue may also occur if the Microsoft Windows Certificate Server computer has not been updated.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/330389/EN-US/ )Internet Explorer Stops Responding at "Downloading ActiveX Control" Message When You Try to Use a Certificate Server
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 326782 - Last Review: October 26, 2013 - Revision: 3.4