This article was previously published under Q326782
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to obtain a certificate from a Certification Authority (CA) that is running on a Windows 2000 Service Pack 3 (SP3)-based computer by logging on to the Web enrollment page, you may experience both of the following behaviors:
You receive a "Downloading ActiveX control" message.
The ActiveX control download operation does not succeed and therefore, you cannot obtain a certificate.
This behavior occurs if both of the following conditions are true:
The client computer is running Windows 95 or Windows 98.
Microsoft Internet Explorer 4.01 Service Pack 2 (SP2) or earlier is installed on the client computer.
SP3 for Windows 2000 includes a new ActiveX control that must be downloaded before clients can create and submit a certificate request to a CA that is running on a Windows 2000 SP3-based computer. This ActiveX control does not run on Windows 95 or Windows 98-based computers with Internet Explorer 4.01 SP2 or earlier installed.
To resolve this issue, and to permit Windows 95 and Windows 98-based clients to successfully obtain certificates by using Web-based certificate enrollment, install Microsoft Internet Explorer 5.0 or later on the client computers.
To obtain the latest version of Internet Explorer, visit the following Microsoft Web site: