"Error 678 - There was no answer" intermittent error message when you try to complete a VPN connection from your Windows 2000-based computer

This article was previously published under Q326816
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you use Point-to-Point Protocol (PPP) to make a virtual private network (VPN) connection that uses both Layer 2 Tunneling Protocol (L2TP) and Internet Protocol security (IPSec), you may receive the following error message after you try to connect to the VPN server:
Error 678 - There was no answer
This problem may occur intermittently after the initial successful connection. For example, the problem may have the following pattern:
  1. Your first attempt to connect to the PPP server is successful.
  2. Your second attempt to connect to the PPP server is not successful, and you receive the "Error 678" error message. You click Cancel, and then you try to dial again.
  3. Your third attempt to connect to the PPP server is successful.
  4. Your fourth attempt to connect to the PPP server is not successful, and you receive the "Error 678" error message. You click Cancel, and then you try to dial again.
  5. Your fifth attempt to connect to the PPP server is successful.
  6. Your sixth attempt to connect to the PPP server is not successful, and you receive the "Error 678" error message. You click Cancel, and then you try to dial again.
CAUSE
This problem occurs because the WinLogon component closes the PPP connection before it closes the VPN connection.
RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

Prerequisites


There are no prerequisites for installing this fix.

Restart information


You must restart your computer after you apply this hotfix.

Hotfix information


This hotfix does not replace any other hotfixes.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   --------------------------------------------------------------   10-Sep-2002  19:23  5.0.2195.5265      42,256  Basesrv.dll         10-Sep-2002  19:23  5.0.2195.5907     222,992  Gdi32.dll           10-Sep-2002  19:23  5.0.2195.6011     708,880  Kernel32.dll        10-Sep-2002  19:23  5.0.2195.4733     332,560  Msgina.dll          13-Jun-2001  05:05  5.0.2195.3727       3,856  Svcpack1.dll        26-Jun-2001  02:17  3.10.0.103         47,808  User.exe   10-Sep-2002  19:23  5.0.2195.6000     379,664  User32.dll          10-Sep-2002  19:23  5.0.2195.5968     369,936  Userenv.dll         27-Aug-2002  01:07  5.0.2195.6033   1,642,320  Win32k.sys   10-Sep-2002  19:20  5.0.2195.6053     179,472  Winlogon.exe        10-Sep-2002  19:23  5.0.2195.5935     243,472  Winsrv.dll          10-Sep-2002  19:23  5.0.2195.6011     708,880  Kernel32.dll        10-Sep-2002  19:23  5.0.2195.6033   1,642,320  Win32k.sys   10-Sep-2002  19:23  5.0.2195.5935     243,472  Winsrv.dll       				
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product
For additional information about how to install multiple hotfixes with only one restart, click the following article number to view the article in the Microsoft Knowledge Base:
296861 How to install multiple Windows updates or hotfixes with only one reboot
Properties

Article ID: 326816 - Last Review: 12/07/2015 12:02:23 - Revision: 2.5

Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Datacenter Server

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