Windows 2000 Desktop Blinks When Explorer.exe Repeatedly Stops Responding

This article was previously published under Q326836
This article has been archived. It is offered "as is" and will no longer be updated.
After you log on to your computer, the desktop may begin to blink. Because of this, you may be unable to use your computer.
This problem may occur if Explorer.exe repeatedly stops responding (hangs).

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name   ------------------------------------------------------------   01-Aug-2002  06:21  5.0.2195.5781     123,664  Adsldp.dll   01-Aug-2002  06:21  5.0.2195.5781     131,344  Adsldpc.dll   01-Aug-2002  06:21  5.0.2195.5781      62,736  Adsmsext.dll   01-Aug-2002  06:21  5.0.2195.5992     358,160  Advapi32.dll   01-Aug-2002  06:21  5.0.2195.5265      42,256  Basesrv.dll   01-Aug-2002  06:21  5.0.2195.5855      49,424  Browser.dll   01-Aug-2002  06:21  5.0.2195.5943     135,952  Dnsapi.dll   01-Aug-2002  06:21  5.0.2195.5595      96,016  Dnsrslvr.dll   01-Aug-2002  06:21  5.0.2195.5722      45,328  Eventlog.dll   01-Aug-2002  06:21  5.0.2195.5907     222,992  Gdi32.dll   01-Aug-2002  06:21  5.0.2195.5859     145,680  Kdcsvc.dll   04-Jun-2002  14:31  5.0.2195.5859     199,952  Kerberos.dll   01-Aug-2002  06:21  5.0.2195.4928     708,880  Kernel32.dll   15-Jul-2002  08:52  5.0.2195.5940      71,024  Ksecdd.sys   22-Jul-2002  16:54  5.0.2195.5960     507,152  Lsasrv.dll   22-Jul-2002  16:54  5.0.2195.5960      33,552  Lsass.exe   01-Aug-2002  06:21  5.0.2195.4733     332,560  Msgina.dll   23-Jul-2002  14:27  5.0.2195.5966     108,304  Msv1_0.dll   01-Aug-2002  06:21  5.0.2195.5979     307,472  Netapi32.dll   01-Aug-2002  06:21  5.0.2195.5966     360,720  Netlogon.dll   01-Aug-2002  06:21  5.0.2195.5979     916,752  Ntdsa.dll   01-Aug-2002  06:21  5.0.2195.5966     387,344  Samsrv.dll   01-Aug-2002  06:21  5.0.2195.5951     129,296  Scecli.dll   01-Aug-2002  06:21  5.0.2195.5951     302,864  Scesrv.dll   01-Aug-2002  06:21  5.0.2195.5931     379,664  User32.dll   01-Aug-2002  06:21  5.0.2195.5968     369,936  Userenv.dll   01-Aug-2002  06:21  5.0.2195.5859      48,912  W32time.dll   04-Jun-2002  14:32  5.0.2195.5859      57,104  W32tm.exe   17-Jul-2002  11:45  5.0.2195.5948   1,642,416  Win32k.sys   03-May-2002  11:31  5.0.2195.5731     178,960  Winlogon.exe   01-Aug-2002  06:21  5.0.2195.5935     243,472  Winsrv.dll   01-Aug-2002  06:21  5.0.2195.5944     125,712  Wldap32.dll   22-Jul-2002  16:54  5.0.2195.5960     507,664  Lsasrv.dll   01-Aug-2002  06:21  5.0.2195.4928     708,880  Kernel32.dll   01-Aug-2002  06:21  5.0.2195.5948   1,642,416  Win32k.sys   01-Aug-2002  06:21  5.0.2195.5935     243,472  Winsrv.dll				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
More information
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Article ID: 326836 - Last Review: 10/26/2013 08:27:00 - Revision: 3.0

Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition

  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbenv kbfix kbui kbwin2000presp4fix KB326836