This article was previously published under Q327037
This article has been archived. It is offered "as is" and will no longer be updated.
When you open an Excel worksheet, you may be prompted to update the links to Word documents that are contained in the workbook. When you click to update the links, the links are not updated as expected.
Additionally, you may experience one of the following symptoms when you open your Excel worksheet:
Information in the Excel worksheet that is linked to bookmarks contained in the Word documents during the update appears as zeros (000), pound signs (###), or as #NAME.
You receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the details of the error message, an error signature similar to the following appears:
This problem may occur if there are many links from the Excel worksheet to multiple Word documents, and the Word documents contain many bookmarks.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File Name ---------------------------------------------- 12-Mar-2003 06:56 4,784,292 Winwordff.msp 12-Mar-2003 06:30 1,555,888 Winwordop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File Name ------------------------------------------------------ 11-Mar-2003 04:38 126.96.36.19906 8,826,932 Winword.exe
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.