This article was previously published under Q327058
This article has been archived. It is offered "as is" and will no longer be updated.
If you open a non-deliverable report (NDR) to read the report details in Outlook 2002, the message body of the NDR is blank.
If you try to open the same NDR in Microsoft Outlook 2000, the text in the message body appears as expected.
This problem occurs because Outlook 2002 and Outlook 2000 use different internal processes to build and display the message body. This difference can result in blank NDRs that are generated by some message transports. This problem has been specifically reported for NDRs that are generated by the ACCPAC FaxServe Software, but may occur with other message transports.
To determine if you are experiencing this problem, use Outlook 2000 to open the NDR. If the message body of the NDR contains text when you open it in Outlook 2000, you must apply this fix to Outlook 2002.
Service Pack Information
This problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Version Size Date File name -------------------------------------------------- 10.0.4413.0 346,696 16-Aug-2002 Exsec32.dll 10.0.4406.0 137,800 09-Aug-2002 Impmail.dll 10.0.4406.0 539,208 09-Aug-2002 Outlcm.dll 10.0.4510.0 6,310,472 13-Sep-2002 Outllib.dll 10.0.4510.0 92,744 13-Sep-2002 Outlmime.dll 10.0.4406.0 121,416 09-Aug-2002 Outlph.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Office XP Service Pack 3.