Article ID: 327156 - View products that this article applies to.
This article was previously published under Q327156
When you try to mount the mailbox store or public folder store on an Exchange-based computer, you may receive the following error message:
The database files in this storage are inconsistent
This issue occurs when your mailbox store or public store contains inconsistencies.
To resolve this issue, try to restore the database from a backup (Method 1) if you can. This is the most reliable method if your backup is up-to-date and is usable. If no backup file is available, you might be able to repair the database (Method 2), but you must be aware that repairing a database can lead to irrecoverable data loss. Also, there may be situations where a database is so badly corrupted that it may not be repairable.
Important Microsoft does not recommend that you run a repaired database in a production environment. You must use Mailbox Merge (Exmerge) to merge the data from the repaired database into a new database as soon as possible after you discover that there are inconsistencies in the mailbox store or in the public store.
Method 1If you have a backup of the store that is inconsistent, you can restore from the backup file, and then mount the store.
Method 2Repair the information store:
For additional information about the utilities that are described in this article, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/182081/EN-US/ )XADM: Description of the Isinteg Utility
(https://support.microsoft.com/kb/182903/EN-US/ )XADM: ESEUTIL Command Line Parameters
Article ID: 327156 - Last Review: December 3, 2007 - Revision: 6.4