Windows 2000 Server Hangs While Mapping a Desktop and Creating a Process
This article was previously published under Q327350
This article has been archived. It is offered "as is" and will no longer be updated.
A Windows 2000-based server may stop responding (hang) if a process creates a new process and creates or closes a desktop at the same time.
There is a timing problem in the Win32k.sys driver.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 08-Aug-2002 15:24 5.0.2195.5265 42,256 Basesrv.dll 08-Aug-2002 15:24 5.0.2195.5907 222,992 Gdi32.dll 08-Aug-2002 15:24 5.0.2195.4928 708,880 Kernel32.dll 08-Aug-2002 15:24 5.0.2195.4733 332,560 Msgina.dll 08-Aug-2002 15:24 5.0.2195.6000 379,664 User32.dll 08-Aug-2002 15:24 5.0.2195.5968 369,936 Userenv.dll 08-Aug-2002 15:23 5.0.2195.6003 1,642,416 Win32k.sys 03-May-2002 11:31 5.0.2195.5731 178,960 Winlogon.exe 08-Aug-2002 15:24 5.0.2195.5935 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
This problem has occured when Novell's client and Citrix Metaframe are running on the same server. This problem also occurs with Telnetd.exe. Other software may also trigger this problem.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 327350 - Last Review: 10/26/2013 17:25:33 - Revision: 6.6
Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition
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