This article was previously published under Q327536
If you try to install a Microsoft Windows Server 2003 image, or a Microsoft Windows XP client image with slipstreamed Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 2 (SP2) from a Remote Installation Services (RIS) server, Setup stops responding at the "Setup is Starting Windows" message. Or, you may receive the following Stop error message on a blue screen:
Note The four parameters that are inside the parentheses can vary according to the configuration of the computer.
You experience this problem if the following conditions are true:
You are using a Windows Server 2003-based RIS server.
The domain controller to which your RIS server connects is running a version of Microsoft Windows 2000 Server.
This problem occurs because the Windows 2000-based domain controller does not support the Server Message Block (SMB) signing that is used by the Windows Server 2003-based RIS server. Therefore, you receive an error message when the RIS server tries to connect to the Windows 2000-based domain controller to authenticate on behalf of the RIS client.
Note Windows Server 2003, Windows XP SP1 and Windows XP SP2 use NTLM version 2 (NTLMv2) during the client-logon phase of the RIS installation.
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
You must have Windows 2000 service pack 2 installed to apply this hotfix.
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Apply this hotfix on Windows 2000-based domain controllers, not the RIS servers. You must apply the hotfix on each Windows 2000-based domain controller in the domain to make sure that the error message does not occur again.
Important If the computer is in a child domain with a parent domain above it, and the parent domain has not been updated, the fix that is described in this article does not work in the child domain.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
The problem does not occur if you try to install Windows Server 2003-based RIS clients, Windows XP SP1-based RIS clients, or Windows XP SP2-based RIS clients in the following scenario:
You are using a Windows Server 2003-based RIS server.
The domain controller that your RIS server connects to is running a version of Windows Server 2003.
Even with the hotfix installed, the following components do not work correctly with NTLMv2-only authentication.
Note NTLMv2-only authentication is enabled by setting the LMCompatibilityLevel value to 5.
Windows 2000-based RIS servers.
Windows XP original release version-based RIS clients, Windows 2000-based RIS clients, or Microsoft Windows NT-based RIS clients.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
285901 Remote access, VPN, and RIS clients cannot establish sessions with a server that is configured to accept only NTLM version 2 authentication
Microsoft Windows 2000 Server SP1, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Server SP2, Microsoft Windows 2000 Advanced Server SP1, Microsoft Windows 2000 Advanced Server SP2, Microsoft Windows 2000 Advanced Server SP3, Microsoft Windows XP Professional SP1, Microsoft Windows XP Professional Service Pack 2 (SP2), Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)