This article was previously published under Q327768
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to install Microsoft Office 2000, you may receive the following error message:
Internal Error 2735: Please contact product support for assistance.
This behavior may occur if one of the following conditions is true:
The installation CD-ROM is dirty or unreadable.
Files that the installation program has to have became corrupted or were deleted when an earlier version of Office was removed.
To resolve this behavior, use method 1 to clean the CD-ROM. If that does not succeed, use method 2.
Method 1: Clean the CD-ROM
When you clean a CD-ROM, it is important not to damage the surface. Clean your CD-ROM with a commercially available CD-ROM cleaner and scratch remover, or use a clean, soft, cotton cloth. To clean the CD-ROM with a clean, soft, cotton cloth, follow these steps:
Hold the CD-ROM by placing your index finger in the center hole and your thumb on the outside edge.
Hold the CD-ROM with the read surface (the shiny side) up, and then breathe onto the CD-ROM so that your breath fogs the surface.
Wipe the fogged area of the disc with the soft cloth, in a straight line, from the center of the disc to the outside edge.
Repeat steps 1 through 3 until the whole surface is clean.
When the CD-ROM is clean, put it into your CD-ROM drive, and then try to install Office 2000. If you receive the error message, go to the next method.
Method 2: Run Setup with the DONOTMIGRATEUSERSETTINGS=True Command
If an earlier version of Office has been removed, some files that the Office 2000 installer has to have may have been removed or corrupted. As a result, the Setup program cannot migrate settings from the earlier version of Office. To install Office 2000 without migrating settings from an earlier version of Office, follow these steps:
Put the Office 2000 installation CD-ROM into the CD-ROM drive.
Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
At the command prompt, type
where D is the drive letter of your CD-ROM drive, and then press ENTER.
For additional information about Internal Error 2735, click the article numbers below to view the articles in the Microsoft Knowledge Base:
305504 OFF2000: Internal Error 2735 Referencing Out128.dll When You Install Office 2000
237957 OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot Setup Problems
304501 OFFXP: Error Message When You Upgrade from Office 2000 SR-1: Error 2735 OPC Remove