Article ID: 327768 - View products that this article applies to.
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When you try to install Microsoft Office 2000, you may receive the following error message:
Internal Error 2735: Please contact product support for assistance.
This behavior may occur if one of the following conditions is true:
To resolve this behavior, use method 1 to clean the CD-ROM. If that does not succeed, use method 2.
Method 1: Clean the CD-ROMWhen you clean a CD-ROM, it is important not to damage the surface. Clean your CD-ROM with a commercially available CD-ROM cleaner and scratch remover, or use a clean, soft, cotton cloth. To clean the CD-ROM with a clean, soft, cotton cloth, follow these steps:
Method 2: Run Setup with the DONOTMIGRATEUSERSETTINGS=True CommandIf an earlier version of Office has been removed, some files that the Office 2000 installer has to have may have been removed or corrupted. As a result, the Setup program cannot migrate settings from the earlier version of Office. To install Office 2000 without migrating settings from an earlier version of Office, follow these steps:
For additional information about Internal Error 2735, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/305504/EN-US/ )OFF2000: Internal Error 2735 Referencing Out128.dll When You Install Office 2000
(https://support.microsoft.com/kb/237957/EN-US/ )OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot Setup Problems
(https://support.microsoft.com/kb/304501/EN-US/ )OFFXP: Error Message When You Upgrade from Office 2000 SR-1: Error 2735 OPC Remove
Article ID: 327768 - Last Review: February 27, 2014 - Revision: 1.4