This article was previously published under Q327889
This article has been archived. It is offered "as is" and will no longer be updated.
If the "Logon Failure Auditing" local policy is in use on a Windows XP-based computer that is a member of a domain, the following entry may be recorded in the Security event log if you log on to the local computer instead of to the domain:
Event Type: Failure Audit Event Source: Security Event Category: Logon/Logoff Event ID: 537 Date: 7/23/2002 Time: 9:17:42 AM User: NT AUTHORITY\SYSTEM Computer: computer name Description: Logon Failure: Reason: An error occurred during logon User Name: user name Domain: domain Logon Type: 11 Logon Process: User32 Authentication Package: Negotiate Workstation Name: computer name Status code: 0xC00000BB Substatus code: 0x0
This problem occurs because Winlogon.exe incorrectly tries a cached logon process for theuser who is logging on to the local computer.
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform SP ------------------------------------------------------------------------- 09-Sep-2002 18:44 5.1.2600.100 968,192 Msgina.dll x86 none 24-Sep-2002 03:47 5.1.2600.1123 968,704 Msgina.dll x86 1 09-Sep-2002 18:44 5.1.2600.100 1,264,128 Msgina.dll IA64 none 08-Sep-2002 22:06 5.1.2600.100 968,192 Wmsgina.dll IA64 none 24-Sep-2002 03:47 5.1.2600.1123 1,265,152 Msgina.dll IA64 1 22-Sep-2002 04:29 5.1.2600.1123 968,704 Wmsgina.dll IA64 1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.