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The Administrator Account Appears on the Welcome Logon Screen

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q327918
SYMPTOMS
If you use "administrator" as the computer name in Windows XP Home Edition, the Administrator account appears in the Welcome logon screen.
CAUSE
The Administrator account exists in Windows XP Home Edition, but it does not typically appear on the Welcome logon screen. Msgina.dll is responsible for building the list of accounts to show in the Welcome logon screen. Msgina.dll removes the Administrator account from the list when it builds the list. Msgina.dll determines whether an account is an administrator account by comparing the security identifier (SID) of each user account with the well-known administrator's SID. If they are the same, Msgina.dll removes the account from the list. In this case, the computer name is "administrator" and the LookupAccountName function returns the SID of the computer.
RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   Platform  SP   ----------------------------------------------------------------------   19-Sep-2002  03:32  5.1.2600.101     968,704  Msgina.dll  x86     none   26-Sep-2002  03:11  5.1.2600.1127    968,704  Msgina.dll  x86        1   19-Sep-2002  03:32  5.1.2600.101   1,264,128  Msgina.dll  IA64    none   19-Sep-2002  00:14  5.1.2600.101     968,704  Wmsgina.dll IA64    none   26-Sep-2002  03:11  5.1.2600.1127  1,265,152  Msgina.dll  IA64       1   25-Sep-2002  23:51  5.1.2600.1127    968,704  Wmsgina.dll IA64       1

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Properties

Article ID: 327918 - Last Review: 05/17/2007 17:33:03 - Revision: 2.7

  • Microsoft Windows XP Home Edition
  • kbautohotfix kbhotfixserver kbwinxpsp2fix kbqfe kbbug kbfix KB327918
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