Game stops responding (hangs) or quits unexpectedly when introductory video clip is played
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If you try to play certain games on a Microsoft Windows XP Service Pack 1 (SP1)-based computer, you may experience any one or more of the following symptoms:
- The game may stop responding (hang).
- The game may quit unexpectedly (crash) when the introductory video clip starts.
- You may receive an error message that is similar to one of the following error messages: Video not available - cannot find 'VIDS:IV50' decompressorFailed (hr=0x80004002) in pVW-> put_Owner((OAHWND)HWnd)
This behavior occurs if the following conditions are true:
- The game that you want to play contains video that is compressed with the Indeo video codec.
- The Indeo codec is not installed on the computer.
To resolve this problem, obtain and install the 327979 recommended update. To do this, visit the following Microsoft Windows Update Web site:
Date Time Version Size File Name ---------------------------------------------------------- 14-Nov-2002 12:58 2.05.53 199,680 Iac25_32.ax 14-Nov-2002 12:58 4.51.16.03 848,384 Ir41_32.ax 14-Nov-2002 12:58 4.30.62.02 120,320 Ir41_qc.dll 14-Nov-2002 12:58 4.30.64.01 338,432 Ir41_qcx.dll 14-Nov-2002 12:58 R.184.108.40.206.55 755,200 Ir50_32.dll 14-Nov-2002 12:58 R.220.127.116.11.48 200,192 Ir50_qc.dll 14-Nov-2002 12:58 R.18.104.22.168.48 183,808 Ir50_qcx.dll 14-Nov-2002 12:58 R.22.214.171.124.51 154,624 Ivfsrc.axNote To work around this behavior temporarily, do not play the introductory video clip when you start the game. If the game contains an option that you can use to skip the introductory video clip, select this option.
The following games require the Indeo codec:
- Carnivores: Cityscape (Infogrames)
- Cossacks: Art of War Expansion Pack (CDV)
- Deadly Dozen (Infogrames)
- Dragon Throne: Battle of Red Cliffs (Strategy First)
- Flanker 2.5 (Ubi Soft)
- Motocross Madness 2 (Microsoft)
- Operation Blockade (Infogrames)
- Risk II (Infogrames)
- Wheel of Fortune (Infogrames)
- WWII: Desert Rats (ValuSoft)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Article ID: 327979 - Last Review: 12/07/2015 12:19:00 - Revision: 4.0
Microsoft Windows XP Service Pack 1
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