This article was previously published under Q328055
This article has been archived. It is offered "as is" and will no longer be updated.
If you are using a program that uses many sharable resources (for example, shared memory, file mappings, or common DLLs that are large), if these resources are shared by other programs, the server may stop responding (hang).
For example, if a Systems Management Server (SMS) child site server is receiving the updates from the SMS parent site server, when SMS Distribution Manager expands the received package to deploy it to either itself or to other distribution points, the server stops responding.
This problem is caused by a design issue in Windows 2000 memory. This problem is time dependent and not deterministic.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 17-Sep-2002 18:48 5.0.2195.5265 42,256 Basesrv.dll 17-Sep-2002 18:48 5.0.2195.6011 708,880 Kernel32.dll 17-Sep-2002 18:48 5.0.2195.6060 1,688,768 Ntkrnlmp.exe 17-Sep-2002 18:48 5.0.2195.6060 1,688,448 Ntkrnlpa.exe 17-Sep-2002 18:48 5.0.2195.6060 1,709,056 Ntkrpamp.exe 17-Sep-2002 18:48 5.0.2195.6060 1,666,496 Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
This problem has been reported on servers that are running both SMS and Lotus Notes. When large SMS packages are deployed to all the site servers at the same time, you may notice that some receiving servers become unresponsive. You may have to restart all unresponsive servers to recover. This problem has frequently been reported on site servers that are running both SMS and Lotus Notes on the same Windows 2000-based server. Sites that have dedicated Lotus Notes servers may not experience this problem. The smaller SMS deployments (four or less site servers at a time) may not exhibit these symptoms.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product