Server May Stop Responding If You Use a Program That Uses Sharable Pages

This article was previously published under Q328055
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If you are using a program that uses many sharable resources (for example, shared memory, file mappings, or common DLLs that are large), if these resources are shared by other programs, the server may stop responding (hang).

For example, if a Systems Management Server (SMS) child site server is receiving the updates from the SMS parent site server, when SMS Distribution Manager expands the received package to deploy it to either itself or to other distribution points, the server stops responding.
This problem is caused by a design issue in Windows 2000 memory. This problem is time dependent and not deterministic.

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time     Version        Size        File name   --------------------------------------------------------------   17-Sep-2002  18:48   5.0.2195.5265     42,256   Basesrv.dll   17-Sep-2002  18:48   5.0.2195.6011    708,880   Kernel32.dll   17-Sep-2002  18:48   5.0.2195.6060  1,688,768   Ntkrnlmp.exe   17-Sep-2002  18:48   5.0.2195.6060  1,688,448   Ntkrnlpa.exe   17-Sep-2002  18:48   5.0.2195.6060  1,709,056   Ntkrpamp.exe   17-Sep-2002  18:48   5.0.2195.6060  1,666,496   Ntoskrnl.exe				

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
This problem has been reported on servers that are running both SMS and Lotus Notes. When large SMS packages are deployed to all the site servers at the same time, you may notice that some receiving servers become unresponsive. You may have to restart all unresponsive servers to recover. This problem has frequently been reported on site servers that are running both SMS and Lotus Notes on the same Windows 2000-based server. Sites that have dedicated Lotus Notes servers may not experience this problem. The smaller SMS deployments (four or less site servers at a time) may not exhibit these symptoms.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Article ID: 328055 - Last Review: 02/27/2014 21:14:49 - Revision: 2.7

Microsoft Windows 2000 Professional SP1, Microsoft Windows 2000 Professional SP2, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Server SP1, Microsoft Windows 2000 Service Pack 3, Microsoft Windows 2000 Server SP2, Microsoft Windows 2000 Advanced Server SP1, Microsoft Windows 2000 Advanced Server SP2, Microsoft Windows 2000 Advanced Server SP3

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