This article was previously published under Q328097
This article has been archived. It is offered "as is" and will no longer be updated.
If you add a print separator page (.sep) file in the advanced properties of a printer, you may receive the following error message:
The separator page does not exist
The separator page file is not loaded if none of the file attributes are set. The printer tool expects one of the following attributes to be set:
The Windows 2000 Server products use advanced file attributes. If no attributes are set, the code that verifies the file attributes returns a "FILE_ATTRIBUTE_NOT_CONTENT_INDEXED" response. Microsoft Windows 2000 Professional returns "FILE_ATTRIBUTE_NORMAL" because it does not use advanced file attributes.
When you install a Windows 2000 Server product, the separator files are installed with the archive attribute set. However, when you perform incremental backups, this attribute is reset.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 21-Aug-2002 11:58 5.0.2195.6023 381,712 Printui.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product