Your IBM ThinkPad portable computer may not hibernate as expected in Windows XP

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Your IBM ThinkPad portable computer that is running Microsoft Windows XP may not hibernate when you close the lid of the computer, even though you have configured it to hibernate. This behavior occurs in the following conditions scenario:
  1. You press and hold down the Fn key and then press F4.
  2. You close the lid before the computer enters hibernation.
Additionally, you may receive the following error message when you raise the lid:
System Hibernation Failed :The device driver for the 'WAN miniport(PPPOE) device' is preventing themachinefrom entering hibernation. Please close all applications and try again.If the problem persists, you may need to update this driver.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name   -----------------------------------------------------------   21-Sep-2002  07:14           24,576  Xpsp1hfm.exe        25-Sep-2002  07:36  5.1.2600.101      160,128  Ndis.sys   30-Sep-2002  06:28  5.1.2600.1128     162,432  Ndis.sys
   Date         Time   Version            Size    File name   -----------------------------------------------------------   04-Sep-2002  06:04           59,392  Xpsp1hfm.exe   IA-64   25-Sep-2002  07:36  5.1.2600.101      569,984  Ndis.sys   30-Sep-2002  06:28  5.1.2600.1128     577,664  Ndis.sys
This problem was first corrected in Microsoft Windows XP Service Pack 2.
More information
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Article ID: 328345 - Last Review: 01/12/2015 20:48:40 - Revision: 3.0

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • kbnosurvey kbarchive kbhotfixserver kbqfe atdownload kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB328345