This article was previously published under Q328474
This article has been archived. It is offered "as is" and will no longer be updated.
When you open a one-page template in Word 2002, the template may open as a two-page template.
This issue may occur when you open a Microsoft Word 97 for Windows template in Word 2002. Because of added features in Word (for example, nested tables and balloons for comments and revisions), Word 2002 must calculate the exact table row height on a cell-by-cell basis. Therefore, when the height of a table row is set as Exactly, Word calculates the height of the top border plus the height between the borders to equal the specified height of the table row.
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------ 18-Oct-2002 20:02 5,818,344 Winword.msp (Client Update) 18-Oct-2002 20:30 5,629,440 Winword_admin.msp (Admin Update)
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table.
Date Time Version Size File name -------------------------------------------------------- 17-Oct-2002 21:59 10.0.4615.0 10,598,984 Winword.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
To work around this issue, follow these steps:
Start Word 2002.
On the File menu, click Open, and then open the Word 97 template.
If the template opens as two pages, follow these steps:
On the Tools menu, click Options.
Click the Compatibility tab, change the setting in the Recommended options for list to Microsoft Word 2002, and then click OK.
On the File menu, click Save to save the changes you made in step 3.
On the File menu, click Close to close the template.
On the File menu, click Open, and then open the Word 97 template. The template should now open as a one-page template.
Note This workaround may not work for all templates that were created in Word 97 for Windows.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.