This article was previously published under Q328709
This article has been archived. It is offered "as is" and will no longer be updated.
When you use the Word 2000 Send To Mail Recipient command to send a protected Word 2000 form, Word 2000 may stop responding (hang).
This problem may occur if the Microsoft Outlook "Always check spelling before sending" feature is enabled. To determine if this option is enabled:
On the Tools menu, click Options.
Click the Spelling tab.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ------------------------------------------------------------ 07-Nov-2002 20:05 3,667,096 Winword.msp 07-Nov-2002 20:41 4,684,436 Winword_admin.msp 02-Nov-2002 07:15 220.127.116.1131 8,826,932 Winword.exe
To work around this problem, use any of the following methods:
Save the document as a file, quit Word 2000, create a new e-mail message, and then attach the protected document.
Turn off the Outlook "Always check spelling before sending" feature.
Unprotect the document before you send it.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.