This article was previously published under Q329024
This article has been archived. It is offered "as is" and will no longer be updated.
A MAPI thread that is waiting for a new mail notification (User Datagram Protocol [UDP] packets) quits. After this problem occurs, the program does not receive notifications.
This problem occurs because the new mail thread is listening for a termination event on another UDP port. If a packet is received on this UDP port, the new mail notification thread quits and the program does not receive a new mail notification. You must restart the client for the new mail notification to work.
Cumulative Patch Information
To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
813840 XGEN: March 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. Component: Information Store Service Provider
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 26-Sep-2002 13:19 6.0.6332.0 958,464 Emsmdb32.dll
NOTE: Because of file dependencies, this update requires Exchange 2000 Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378 How to Obtain the Latest Exchange 2000 Server Service Pack
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.