You cannot create a network connection after you restore Windows XP
- You cannot create a remote access or dial-up networking connection. All items on the "Network Connection" page of the New Connection Wizard are unavailable (dimmed). You may also receive the following error message:Cannot load Remote Access Connection Manager.
- The Network Connections folder is empty.
- The Internet Connection Sharing and Internet Connection Firewall (ICF) services do not start because of a dependency failure.
- The following events are logged in the system log of the Event Viewer:
Date: <date> Source: Service Control ManagerTime: <time> Category: NoneType: Error Event ID: 7023User: N/AComputer: <computername>Description:The Remote Access Connection Manager service terminated with the followingerror:Access is denied.For more information, see Help and Support Center athttp://support.microsoft.com
Date: <date> Source: RasmanTime: <time> Category: NoneType: Error Event ID: 20035User: N/AComputer: <computername>Description:Remote Access Connection Manager failed to start because it could not create buffers. Restart the computer. Access is denied.For more information, see Help and Support Center athttp://support.microsoft.com
- When you try to start the Remote Access Connection Manager service, you may receive the following error message: Could not start the Remote Access Connection Manager service on Local Computer.Note You receive this error message even if you are logged on with an account that has administrative credentials.
Error 5: Access is denied
- When you try to connect to AOL Broadband (DSL or cable), you may receive the following error message: Connection failed. Your Windows network is not properly configured.
- When you try to start the Remote Access Connection Manager service, you may receive the following error message: Could not start the Remote Access Connection Manager service on local computer. Error 1068.
- When you try to enable Internet Connection Sharing on a Windows XP Home-based computer, you may receive the following error message: Could not start the Remote Access Auto Connection Manager service on local computer. Error 1068. The dependency service or group failed to start.
- You install Windows XP SP1, and then use the System Restore feature to restore Windows to a state before the installation of the service pack.
- You install Windows XP SP1 when Windows XP Home is installed, and then you upgrade to Windows XP Professional.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------- 17-Oct-2002 16:34 5.1.2600.101 218,624 Srrstr.dll
Windows XP SP1
Date Time Version Size File name ------------------------------------------------------ 15-Oct-2002 15:32 5.1.2600.1132 226,816 Srrstr.dllFor more information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:
Fix it for me
To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.
- This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Then, go to the "Did this fix the problem?" section.
Let me fix it myself
If you cannot reinstall SP1, verify that the Objectname string value is set to LocalSystem in the following registry subkey:
Note This procedure includes steps to back up the registry keys before you modify them.
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- Locate and then click the following key in the registry:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan
- On the File menu, click Export.
- In the File Name box, type exported rasman key, and then click Save.
- In the RasMankey, locate and then click the ObjectName string value.
If this value is not set to LocalSystem, follow these steps:
- On the Edit menu, click Modify.
- In the Value data box, type LocalSystem, and then click OK.
- Locate and then double-click the following key in the registry:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25
- On the Edit menu, click Delete.
- Click Yes to confirm that you want to delete the selected registry key.
- Repeat steps 7 to 9 to delete the following registry key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\26
- Quit registry editor, and then restart your computer.
Did this fix the problem?
- Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
- We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
Article ID: 329441 - Last Review: 12/07/2015 12:43:45 - Revision: 11.0
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