You receive a "Random STOP 0x0000001e (0xc0000005, 0xA304EED9, 0X00000000, 0X0000001C)" error message when you close a window in Windows 2000

This article was previously published under Q329586
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You may receive a Stop error message that is similar to the following Stop error message when you close a window on your desktop:
Random STOP 0x0000001e (0xc0000005, 0xA304EED9, 0X00000000, 0X0000001C)
The Stop Error may refer to the Win32k.sys file.
This behavior occurs because of a double-freeing of the pool memory for the POPUPMENU structure.

Windows 2000

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name   ----------------------------------------------------------   17-Oct-2002  18:42  5.0.2195.5265     42,256  Basesrv.dll         17-Oct-2002  18:42  5.0.2195.5907    222,992  Gdi32.dll           17-Oct-2002  18:42  5.0.2195.6079    708,880  Kernel32.dll        17-Oct-2002  18:42  5.0.2195.6090    332,560  Msgina.dll          17-Oct-2002  18:42  5.0.2195.6063    380,176  User32.dll          17-Oct-2002  18:42  5.0.2195.6085    370,448  Userenv.dll         17-Oct-2002  18:38  5.0.2195.6093  1,643,248  Win32k.sys   12-Sep-2002  19:50  5.0.2195.6056    179,472  Winlogon.exe        17-Oct-2002  18:42  5.0.2195.5935    243,472  Winsrv.dll          17-Oct-2002  18:42  5.0.2195.6079    708,880  Kernel32.dll        17-Oct-2002  18:42  5.0.2195.6093  1,643,248  Win32k.sys   17-Oct-2002  18:42  5.0.2195.5935    243,472  Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows 2000 Service Pack 4.
More information
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product

Article ID: 329586 - Last Review: 10/26/2013 10:08:00 - Revision: 3.0

Microsoft Windows 2000 Advanced Server, Microsoft Windows 2000 Professional Edition, Microsoft Windows 2000 Server

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