Problems with InterVideo DVD software after upgrading to Windows XP Service Pack 1
- During DVD playback, you may hear audio but see no video.
- During DVD playback, you may see video but hear no audio.
- You computer may stop responding (hang) while you are running editing or creation software
- The video may be scrambled during playback.
To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following files are available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 27-Nov-2002 03:20 5.1.2600.1142 1,821,184 Acgenral.dll 04-Nov-2002 19:45 1,085,382 Sysmain.sdb
Article ID: 329623 - Last Review: 06/19/2014 15:14:00 - Revision: 7.0
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