Windows Cannot Determine the User or Computer Name

This article was previously published under Q329708
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
On a Windows 2000 domain controller, the Event Viewer application log may log the following event:
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000

User: NT AUTHORITY\SYSTEM
Computer: Computername
Description:
Windows cannot determine the user or computer name. Return value (1722).
The Event Viewer system log may log either of the following events
Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5788

User: N/A
Computer: Computername
Description:
Attempt to update HOST Service Principal Names (SPNs) of the computer object in
Active Directory failed. The updated values were UNAVAILABLE and
UNAVAILABLE. The following error occurred:
Could not find the domain controller for this domain.
Data:
0000: 74 07 00 00 t...
-or-
Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5789

User: N/A
Computer: Computername
Description:
Attempt to update DNS Host Name of the computer object in Active Directory failed.
The updated value was ComputernameDomain . The following error occurred:
Could not find the domain controller for this domain.
where Computername is the name of a computer that is logged on to the domain (the computer may be logged on to the domain by using cached credentials).
CAUSE
This issue may occur if the computer account for the computer listed is corrupted.
RESOLUTION
To resolve this issue, join the computer to a workgroup named WORKGROUP, and then restart the computer. Rejoin the computer to the domain, and then restart the computer again.
MORE INFORMATION
For additional information about a similar issue with a different cause, click the article number below to view the article in the Microsoft Knowledge Base:
306927 Windows 2000-Based Computer Is Inaccessible from the Domain
Properties

Article ID: 329708 - Last Review: 12/07/2015 12:47:00 - Revision: 1.4

Microsoft Windows 2000 Server

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