This article was previously published under Q329883
This article has been archived. It is offered "as is" and will no longer be updated.
When you insert a Microsoft Access 2002 SnapShot object (*.snp) into a document (such as a Microsoft Word 2002 document), the SnapShot object does not appear as expected. For example, the SnapShot object may appear as a solid color.
This problem may occur if you do not link the SnapShot object when you insert it into a document.
To work around this problem, link the SnapShot object when you insert it into a document. To do this in Word 2002, follow these steps:
Start Word 2002, and then open your document.
On the Insert menu, click Object.
On the Create from File tab, click Browse.
In the Browse dialog box, select your SnapShot file (*.snp), and then click Insert.
On the Create from File tab, click to select the Link to file check box, and then click OK.
Service pack information
This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
Note For information about how to update Access 2002 Runtime programs, click the following article number view the article in the Microsoft Knowledge Base:
839022 How to obtain the latest Office XP service pack for Access 2002 Runtime
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP public update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------- 28-Oct-2002 21:18 35,840 Snapview.msp 28-Oct-2002 21:20 107,520 Snapviewff.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name --------------------------------------- 28-Oct-2002 21:18 3,822 Snapview.exe 28-Oct-2002 21:18 2,169 Snapview.ocx
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office XP Service Pack 3 and Office XP Service Pack 3 (SP3) for Access 2002 Runtime.